Refund Policy

If you send us money via Worldpay and subsequently request a refund of some or all of that money, we will refund any money due to you after deducting any direct costs to us associated with the processing of your payment and the processing of any refund and also any costs (including VAT and disbursements) which we have incurred in accordance with your instructions up to the date of your request for a refund.

If you need any assistance with a payment you have made please contact our Finance department on 0114 249 6666.