Police Complaints Complaints Against the Police Howells Solicitors

Complaints Against the Police

Complaints Against the Police

If you have had dealings with the police that have left you feeling less than satisfied, you may wish to make a complaint. The purpose of a police complaint is for your concerns to be investigated and addressed by the police authority / the Independent Office for Police Conduct (IOPC). At the end of the process you may receive an explanation or an apology. Or it may be that the police force identifies areas for learning or improvement. In some instances there may disciplinary sanctions against individual officers; in particular where it is found that an officer has breached the standards of professional behaviour.

There are many reasons that may lead a person to make a complaint. The range of issues may be that officers have caused death or serious injury at one end to rude language or unprofessional behaviour at the other. Then there is everything else in between.  Some examples of on-going  complaints that we are assisting our clients to pursue include incidents involving:

  • Death following close contact with the police
  • Excessive use of force causing injuries when undertaking an arrest
  • Unlawful arrest and detention
  • Failure to properly investigate reports of serious offences
  • Concerns with regards to lawful use of stop and search powers

Where you are concerned about how the police have acted or treated you, it is important to take action  promptly. Ordinarily you have just one year from the date of the incident to make the complaint.

How we can help

We can help you with submitting the details of your complaint and make representation with regards to way in which the complaint should be investigated. The most serious issues of police misconduct are investigated by the IOPC. This leaves most police complaints being investigated locally by the Professional Standards Department of the relevant force.

At the conclusion of the investigation we can advise on the outcome and if you are dissatisfied, assist you with a review of the decision. We can advise with regards to other possible avenues for redress such as judicial review or a claim for damages.

Our Claims and Complaints Against the Police specialists act for individuals who have been ill treated at the hands of the police or who have been wrongly caught up in the criminal justice system.

Our team have represented many high profile clients but equally those whose cases do not receive any publicity at all. Whatever, the nature of your claim, you will receive the same high level of service tailored to your needs.

The team is known nationwide for its expertise and effectiveness and pursuit of claims for damages and complaints against the Police.

If you feel that you have grounds to make a complaint then please contact the civil liberties team who will guide you through the process.

Our Fees

Different levels of legal aid may be available for your case and we always assess new enquiries to see if they are in scope for funding – this will depend on the facts/type of case and means assessment. Wherever a case falls outside of scope we may be able to offer you a fixed fee and/or our hourly rates. All these funding options can be discussed with our new enquiry team.

2 steps to contacting Howells:

Step 1

Call our New Enquiry Team on 0114 249 66 66 or email [email protected] for an initial chat about your situation.

Step 2

We’ll listen carefully to you, clarify what you’re trying to achieve, and then explain if and how we can help you. We will take some initial information and liaise with a legal professional regarding your case. If it looks like we can help, we will book you in for a consultation with a legal professional.

The Team

Claire Carratt
Legal Secretary
0114 249 6608
Peter Mahy
Managing Partner
0114 249 6634
Philippa Matthews
0114 249 6649