Purchase of Goods & Services Disputes
When you purchase goods or services from a company, there are laws which give you protection relating to the goods or services you have bought.
The goods must be or satisfactory quality and fit for their purpose, and services must be supplied with reasonable care and skill.
Goods and services disputes are disagreements that arise when one party does not supply goods or services in accordance with the terms of a contract.
It could focus on late payment or refusal to pay for the goods and/or services in question, defective goods, or low quality workmanship.
How we can help
Our Dispute Resolution specialists have the expertise and experience to help you to resolve your dispute with the supplier of the goods or service.
We can explain what your rights are in relation to your purchase and tell you the best way of enforcing your rights and obtaining a satisfactory outcome.
Our Dispute Resolution specialists can support in the following areas:
- Consumer rights
- Faulty goods
- Unsatisfactory services
- Faulty electrical goods
- Faulty motor vehicles
- Unsatisfactory services
- Poor workmanship from tradesmen
- Warranty disputes
- Non-delivery of goods
- Car finance disputes
- Travel Company disputes
- Hire purchase agreement disputes
Goods & Services Disputes Costs
We offer initial advice for a fixed fee of £200 + VAT
For this fee we can:
- Carry out an initial diagnostic interview with a qualified and experienced solicitor
- Consider your papers
- Provide you with initial advice on the strength of your case and how much it might be worth
- Advise you on taking your case further with us if you wish.
2 steps to contacting Howells:
We’ll listen carefully to you, clarify what you’re trying to achieve, and then explain if and how we can help you. We will take some initial information and liaise with a legal professional regarding your case. If it looks like we can help, we will book you in for a consultation with a legal professional.
Q.When should I get in touch with the consumer claims and civil disputes team?
A.You should get in touch if: 1. You have purchased defective goods. 2. Services such as building services have not been carried out properly. 3. Someone owes you money. 4. Someone says you owe them money and you wish to dispute this. 5. You have a contractual dispute with somebody.
Q.What happens first?
A.Please contact our new enquiry team who will see if this is a matter we can deal with. We will then discuss the matter with you at an initial appointment and then advise you how you can resolve your dispute, bring a claim against the other party, or defend the claim brought against you. We will advise you on your options and can either deal with the whole case for you, or assist you with parts of the case that you are struggling with such as preparing the court papers. We will advise you on next steps.
Q.Will I have to go to court?
A.This depends on the nature of your case. Some cases can be resolved through negotiation without going to court. If the case does go to court, then we can either deal with the case for you, or advise you on the court procedure and help you with the papers.