Complaints Against the Police

Complaints Against the Police

If you have had dealings with the Police and are not satisfied with how you were treated, spoken to or the way they are conducting their investigations then you may just want an explanation from the Police and the complaint process may be more suitable to your needs.

A complaint can be made against the Police for many reasons and it is important that this is done promptly.

Ordinarily you have one year from the date of the incident to make the complaint.

Examples of grounds for complaint are that a Police officer has:

  • Been unprofessional in their conduct
  • Failed to attend promptly or diligently
  • Used unnecessary force
  • Caused loss or damage to property

A complaint can be dealt with in one of 2 ways

  • Local resolution
  • Local investigation

If you still are not satisfied with the outcome of your complaint you may be able to appeal to the IOPC.

For more serious complaints e.g. serious injuries then the IOPC may choose to deal with the complaint themselves.

If you feel that you have grounds to make a complaint then please contact the civil liberties team who will guide you through the process.

2 steps to contacting Howells:

Step 1

Call our New Enquiry Team on 0114 249 66 66 or email [email protected] for an initial chat about your situation.

Step 2

We’ll listen carefully to you, clarify what you’re trying to achieve, and then explain if and how we can help you. We will take some initial information and liaise with a legal professional regarding your case. If it looks like we can help, we will book you in for a consultation with a legal professional.